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High officials of distribution companies must listen to consumers grievances: Secretary

Islamabad, November 07, 2012 (PPI-OT): The Secretary, Ministry of Water and Power, Mrs Nargis Sethi has directed the CEOs off all DICSOs to send General Manager and other high officials to their respective circles to inspect their customer services centers and complaints centers and resolve issues of the people at the spot.

She was chairing video meeting with heads of all DICSOs this evening.

She said that decisions to provide relief to the people’s grievance should be made at the spot.

The Secretary directed the CEOs to identify best customer services centers and best complaint centers so that they can also be rewarded. She said that all staff of the distribution companies must be consumer friendly, use polite language and engage with the people to redress their complaints on fast track basis.

The Secretary also directed the CEOs to make their own offices more accessible to the public to address their grievances. She stressed that results must be visible by taking practical steps.

The Secretary asked all the DICSOs to inform the people well in time about the timing of load shedding so that they can adjust their daily routine accordingly and do not face difficulty.

The Secretary, Ministry of Water and Power also discussed various complaints received at the Ministry and issued appropriate directions for immediate relief.

The DICSOs heads informed the Secretary about their grievances campaign.

For more information, contact:
Haji Ahmed Malik
Principal Information Officer
Press Information Department (PID)
Tel: +9251 925 2323 and +9251 925 2324
Fax: +9251 925 2325 and +9251 925 2326
Email: piopid@gmail.com

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