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Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

CHELMSFORD, MA–(Marketwire / Asianet-Pakistan – March 19, 2013) - - Frustrations remain high as four in ten people would rather go to the DMV than contact customer service - Forty-two percent would rather have companies use social media for good customer service than to promote products - Consumers feel more in control of their relationship [...]

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