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Pakistan Telecommunication Company customer care enhanced to new levels

Islamabad: In its efforts to provide valued customers quality care and technical support, Pakistan Telecommunication Company Limited (PTCL) has enhanced its customer care services.

As part of its ongoing commitment to provide online customer assistance, PTCL is offering dedicated 24-hour, seven-days-a-week helpline services. Customers can call 0800 80800 for placing order, 1217 for phone directory, 1218 for registering complaints, 1236 for helpline, and 1200 for billing helpline, where trained and professional executives are providing personalized attention and service.

“At PTCL, we remain highly conscious of the fact that our success and growth can only come from satisfied customers,” said PTCL CEO and President, Walid Irshaid. “It remains our challenge to provide friendly, seamless and prompt customer service.”

In this respect, PTCL Web-Services Portal has been reinforced enabling customers not only to get all information about the Company’s services but also to conveniently subscribe them. PTCL Public Cash Payment Machines (PCPM) have also been established at prominent public places all over the country to facilitate bill payment by customers.

Furthermore, the ambience and functions of PTCL One-Stop Shops throughout the country are also being improved, with a focus on imparting training to staff for managing professional customer relations. Data relating to customer experience is being captured and analyzed regularly through customer survey to align expectations with service delivery.

“PTCL is investing heavily in innovative product and service offerings as well as quality customer care and convenience,” said Senior Executive Vice President Commercial, Naveed Saeed. “From customer relations to service solutions, a positive difference has been noticed and appreciated by the masses. I encourage everyone to avail our customer care services and feel the difference.”

For more information, contact:
Pakistan Telecommunication Company (PTCL)
F-8 Exchange, Nazim-Ud-Din Road F-8/1, Islamabad
Tel: +9251 111 20 20 20
Fax: +9251 111 21 21 21
Email: shahzad.khalil@ptcl.net.pk

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